SHIPPING POLICY

This Shipping Policy outlines how orders placed through our website are processed, fulfilled, and delivered. By placing an order, you agree to the terms described below. We are committed to providing a smooth, reliable, and transparent shipping experience for all customers.

Order Processing

All orders are carefully processed as quickly as possible after payment confirmation. Processing includes order verification, quality control, packaging, and dispatch preparation.

  • Standard processing time: 1–3 business days
  • Orders are processed Monday through Friday, excluding peak sale periods where minor delays may occur
  • Once an order has been processed, it will be handed over to our shipping carriers for delivery

After an order has been shipped, a confirmation email will be sent containing tracking details where available.

Shipping Coverage

We offer worldwide shipping to ensure customers can access our products wherever they are located. All shipments are handled through trusted international logistics partners to ensure safe and efficient delivery.

  • All orders are shipped with free shipping
  • No additional shipping fees are applied at checkout
  • All prices are listed in USD
  • No regional shipping restrictions are applied unless required by logistics constraints

Estimated Delivery Time

Delivery time is divided into processing time and transit time. The estimated total delivery timeframe is:

  • Estimated delivery: 6–12 business days

Delivery time may vary depending on destination, customs processing, weather conditions, and carrier performance. While we aim to deliver within the estimated timeframe, slight delays may occasionally occur due to external factors beyond our control.

Shipping Methods

We work with multiple international carriers and logistics providers to ensure efficient delivery. The shipping method used depends on destination, package size, and availability of logistics routes.

All orders include tracking where supported by the carrier. Tracking updates may take 24–72 hours to appear after dispatch.

Order Tracking

Once your order is shipped, tracking information will be provided via email. Customers can use the tracking number to monitor the delivery status of their package.

If tracking information does not update immediately, it may still be in transit or awaiting carrier scanning updates.

For assistance, customers may contact our support team at:
press@celsiussale.com
support@celsiussale.com
wholesale@celsiussale.com

Delivery Issues

In rare cases, delivery issues may occur due to incorrect address information, carrier delays, or customs clearance procedures.

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

If a package is returned due to an address issue, customers may be contacted for re-shipping arrangements.

Customs and Import Handling

Some international shipments may be subject to customs checks depending on destination regulations. While most orders pass through without issue, customs processing times may vary.

We ensure all shipments are properly declared in accordance with standard international shipping procedures.

Lost or Delayed Packages

If a package appears significantly delayed or lost in transit, customers should first check tracking updates. If no updates are available for an extended period, our support team will assist in investigating the shipment status with the carrier.

We are committed to ensuring successful delivery for every order.

Incorrect Address Disclaimer

Customers are responsible for ensuring all shipping information is correct at the time of purchase. Once an order has been processed or shipped, address changes may not be possible.

If an incorrect address is provided, we cannot guarantee successful delivery.

Multiple Shipments

In some cases, orders containing multiple items may be shipped separately depending on warehouse availability or logistics optimization. Each shipment will have its own tracking information if applicable.

Customer Support

For any questions regarding shipping, delivery status, or logistics assistance, please contact our support team:

press@celsiussale.com
support@celsiussale.com
wholesale@celsiussale.com

We are committed to providing timely and helpful responses to all inquiries.

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time to reflect operational improvements or logistics changes. Any updates will apply to future orders placed on the website.